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Shipping & Returns Policy

Circa 64 Gallery represents a number of artists and designers across a dispersed geographical area, from the local Illawarra and South Coast areas, and across regional areas of NSW, Australia. As the artwork you purchase is shipped direct from the artist's personal location, we ask that you choose carefully as returning artworks can be costly and time consuming for both you and the artist.

 

We do however want to make online shopping as easy and risk free as possible. Therefore, if you are not happy with your purchase, we are happy to accept a return within 14 days of receipt, excluding items sold via an online sale promotion (e.g., 30% OFF SALE; EOFY Sale etc), commissioned original paintings or art prints, which are printed on-demand (post sale).

 

If you change your mind on your purchase and decide to return your artwork, you will be given the option of either a store credit or an exchange with the artist you purchased the artwork from. Please make sure your chosen artwork fits your space and you are happy with your decision before you purchase, as these are not considered reasonable reasons to return your works.

 

If you opt for a store credit, you will be given a credit to the same value once the item has been returned to the artist in its original condition and packaging. Any shipping costs that were originally incurred (including import/export duties) will not be refunded and the cost of returning the goods will be paid by you. We recommend using a trackable or signed-for delivery service such as registered post, as we cannot provide a store-credit until the item has been received and is in its original condition prior to sale.

 

If you decide to exchange, you can only exchange your purchase for another item from the same artist, of the same or lower value than your original purchase. Please contact enquiries@circa64gallery.com.au to arrange how this will be managed.

 

Consumer Law

Our goods come with the statutory guarantees imposed by the Australian Consumer Law. Below is some information about the rights that the statutory guarantees provide.

 

When can you obtain a refund or replacement under the statutory guarantees?
 

(a) We are not required to provide a refund or replacement if you change your mind.
 

(b) If the product doesn’t comply with one of the consumer guarantees in the Australian Consumer Law, you are entitled to have the product repaired or receive a refund or replacement, depending on whether there is a major or non-major problem.
 

(c) The statutory guarantees include guarantees that the product:

  • is of acceptable quality;

  • is fit for any disclosed purpose; and

  • matches its description or sample.
     

(d) You can choose a refund or exchange if a product has a major problem. This is when it:
 

  • has a problem that would have stopped someone from buying the product if they had known about it

  • is significantly different from the description or a sample.

 

(e) For a non-major fault, we can repair the product in a reasonable time instead of offering a refund or replacement.
 

(f) Please keep your proof of purchase – e.g., your receipt.

 

Initial cost of returning faulty products

(a) Products do not need to be in their original packaging to be returned. You will, however, need to ensure the products are adequately protected for posting or collection. If you are not able to take the products to the supplier in person, and the supplier does not have a complimentary pick up or return policy, you may have to return them by post or another delivery service.

(b) As a general rule, if the item can be posted or easily returned, you should cover the initial cost of returning faulty products to the artist. You should keep the receipts for those costs because if the returned products are later confirmed to have a fault - whether major or minor - you can recover your reasonable postage or transportation costs from the artist.

You can read more about your rights in regard to ‘refunds, repairs and replacements’ from the Consumer Affairs Website.

 

How to return a product

(a) The first thing to do is contact us to let us know about the problem. The best thing to do is email us at enquiries@circa64gallery.com.au and provide the following details:

  • your order number and the date of your order;

  • your contact details including full name, address, phone number and email;

  • a description of the problem WITH photographic evidence;

  • or request for an exchange or return.
     

(b) Once we receive your claim, we will contact you to work out the best way forward, including returning the product and providing any refund or replacement.

This information doesn’t limit the scope your rights or our obligations under the Australian Consumer Law. More information about the Australian Consumer Law is available on the Australian Competition and Consumer Commission website: http://www.accc.gov.au.
 

If you have any questions, please feel free to contact our friendly team by emailing enquiries@circa64gallery.com.au.

 

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Last Updated: 22 August 2023

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